Frequently asked questions
Answers about converting documents, reviewing results, plans, and data handling.
Getting started
What does ScanToExcel do?
It uses AI to extract data from receipts, invoices, bank statements, credit-card statements, paystubs, and tables into editable files. Choose the matching document type, convert it, then review the result. How conversion works.
Can I use it on my phone?
You can use the website in a mobile browser. Your device’s file picker may offer a camera option; this depends on the browser and device. You can also upload an existing photo or PDF.
Files and exports
Which files can I upload?
JPG/JPEG, PNG, HEIC, HEIF, TIFF/TIF, WebP, and PDF are accepted. PDFs can contain multiple pages. File-size and allowance limits apply; damaged or unreadable files may fail.
Which export formats are available?
All plans offer Excel (.xlsx), CSV, Word (.docx), and JSON. Premium adds Xero CSV for receipts, invoices, bank statements, and credit-card statements, plus QuickBooks CSV for bank and credit-card statements. Check the destination’s import requirements, including account and tax mappings.
Will the export match my document’s layout?
Exports use layouts for the selected document type rather than reproducing the original page. Flat and non-flat options are available for some types; paystubs and tables use a single layout. JSON contains processed structured data, which may include normalized or inferred values and can need corrections.
Can I merge documents?
Premium can merge receipts, invoices, bank statements, or credit-card statements of the same type into a compatible Excel or CSV output, including supported accounting CSVs. Merging requires at least two files and the flat setting. Paystubs, tables, Word, and JSON outputs cannot be merged.
Are exported column headers available in my language?
On every plan, export templates use English headers and field names. Extracted text and source-table headers generally stay in the document’s language. Changing the website language does not translate downloads. JSON keys, predefined worksheet labels and accounting-template headers remain fixed. Dates, numbers, currency codes and some categories may be standardized; review the output.
Accuracy and reviewing results
How accurate are the results?
The internal evaluation dated May 5, 2026 reports a weighted F1 of 98.0% across 3,000 documents and six document types. F1 combines precision and recall for the evaluated fields; it is not a guarantee for an individual document. Check values, dates, missing information, and totals against the original before calculating or importing. View the evaluation.
Can I convert other languages and currencies?
The document language does not need to match the website language. Extraction can handle different languages and identify currency from the document, but coverage and accuracy are not guaranteed. Check ambiguous currency symbols, date formats, and translated or inferred information.
What about handwriting or damaged receipts?
Handwriting, faded print, folds, blur, and poor lighting can cause missing or incorrect data. Use a clear, complete scan or photo when possible and check the output carefully. Successful extraction is not guaranteed for these documents.
Plans and limits
How is my allowance counted?
Free and Free+ each include five allowance units per day. Each PDF page uses one unit; each image file uses one unit. Premium includes 2,500 units per billing month. A multi-page PDF therefore uses more than one unit.
What are the file and batch limits?
Free accepts one file at a time, up to 5 MB. Free+ requires an account and allows batches of up to five files, each up to 10 MB. Premium allows up to 50 files, each up to 25 MB. Your remaining allowance also limits what you can convert. See the pricing page and checkout for current subscription prices. See plans and pricing.
What changes with batch processing?
Files in a batch can have different document types and output formats when not merging. Free+ processes files one at a time; Premium processes up to ten concurrently. This can shorten a batch’s total time, but does not guarantee a tenfold speed increase. Plans use the same configured extraction model. Free+ and Premium offer email delivery; Premium also offers ZIP downloads.
Privacy and data handling
What happens to my document data?
Documents are sent to Google’s Gemini API for extraction. Optional email delivery sends results through Resend and leaves a copy in your mailbox. Account and billing records, usage records, and diagnostic logs can persist; some error diagnostics can include filenames or excerpts of extracted content. Conversion finishing does not mean every copy has been deleted. Privacy policy.
Does the AI provider retain data or use it for training?
Google’s terms distinguish data use for paid and unpaid services. Its paid-service terms exclude using prompts and responses to improve its products, but separate retention rules can still apply. This is not an unconditional no-retention guarantee. Consult the provider terms and contact us if you need confirmation of processing arrangements before uploading. Google’s API terms.
What does the document counter count?
The counter increases after a file is successfully processed. It is an aggregate conversion count, not a count of unique documents or PDF pages; converting the same file again can increase it again. The counter stores a number, while separate usage records and diagnostic logs also exist.
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