Refund Policy
Last updated:
Overview
We want you to be happy with ScanToExcel. If our service doesn't work for you, we will refund your most recent Premium charge - provided your usage stays within a simple fair-use limit (see below).
This policy applies to Premium subscription charges only. The free tier never costs anything, so there is nothing to refund.
When You Qualify for a Refund
We issue a full refund of your most recent Premium charge when both of these conditions are met:
- You request the refund within 7 days of the charge (14 days if you are a consumer resident in the European Union - see EU section below).
- You have used fewer than 10 Premium conversions in total since the charge. Our free tier already allows 5 conversions per day, so this threshold ensures you have only briefly tested Premium and not substantially consumed the service.
Regardless of usage, we always refund duplicate charges, charges made after you cancelled, and cases where the service is genuinely broken and we cannot fix it for you.
How to Request a Refund
Email us with the following information:
- The email address on your ScanToExcel account
- The date of the charge you want refunded
- A brief reason (optional, but it helps us improve)
You do not need a long explanation. A one-line message is fine.
Processing Time
We process refund requests within 2 business days. Once approved, Stripe (our payment processor) returns the money to your original payment method.
Depending on your bank, the refund typically appears on your statement within 5 to 10 business days.
EU 14-Day Withdrawal Right
This voluntary rule does not restrict mandatory withdrawal rights or remedies for unauthorized payments, duplicate or incorrect charges, effective cancellations or defective service. The existing ten-conversion threshold does not extinguish statutory rights. Early performance, proportionate payment or loss of withdrawal rights require the applicable legal conditions and actual purchase-flow evidence; using one conversion is not an automatic waiver.
Cancelling Future Charges
Use the account billing page to open the billing portal and review the cancellation options and effective date. Contact democraticdeveloper@gmail.com if access fails or a cancellation appears not to have worked. A missing confirmation alone does not invalidate a request. Cancellation, a refund request and statutory withdrawal are distinct.
Contact Us
Questions about a charge, a refund, or this policy? We read and respond to every email personally.
We typically respond within 48 hours.